Help

February 15th, 2017
  • Organizer FAQs
  • Donor FAQs
  • Account FAQs
  • Security FAQS
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  • 1. How do I get the money I've raised?
     

    All funds will be directly deposited into the WePay or PayPal account from your fundraiser. The amount of money disbursed will equal the amount you have raised, less payment processor fees.

    If WePay is selected as your payment processor, an account will be created under your email address. You will receive an email from WePay to activate your account, verify your personal information, and add your banking information.

    If you choose PayPal, you will have the option to enter your existing PayPal account information, or you can set up a new PayPal account. Setting up a payment account only takes a couple of minutes and you can start receiving funds immediately.

    Once your payment account has been set up you can visit your WePay or PayPal account at any time to manage funds.

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  • 2. Why does Helpelderly recommend WePay?
     

    On average, fundraisers using WePay earn 30% more money than PayPal.

    Why?

    WePay is optimized for crowdfunding. This means your WePay account won't run into any donation limits and account restrictions when your fundraiser goes viral. We've also found that fundraisers using WePay encounter fewer payment errors and failed transactions.

    WePay's payment submission form is much simpler than PayPal's and it works on mobile devices. The screenshots below give a glimpse of what donors will see when they make a payment using WePay vs. PayPal.

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  • 1. How do I check if my contribution went through?
     

    If your donation is processed successfully, you’ll be taken to a confirmation page on Helpelderly that says "Thank you." You’ll also receive a receipt for the donation via email for your records. If you do not see either one of these, your donation did not complete.

    The time in which your payment will appear on a billing, or banking statement will depend on the payment option chosen and the settlement path of your bank or credit card.

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  • 2. Is my donation tax deductible?
     

    The tax deductible status of donations to Helpelderly fundraisers can vary depending on the tax status of the organizer.

    Most donations made on Helpelderly.com go directly to a beneficiary rather than a charitable non-profit organization, and therefore are not tax deductible.

    Donations may be tax deductible when they go directly to a registered 501(c)3 non-profit organization with a government issued EIN. In these cases, the organization will be responsible for issuing you a tax receipt.

    If having a tax deductible status for your donation is a requirement, you should check with the organizer prior to donating to that particular fundraiser. You will want to verify that they are a registered 501(c)3 with a government issued EIN and that they can provide you with a tax receipt.

    We recommend that you consult with your tax adviser for additional information regarding contributions you may make on Helpelderly.com.

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  • 1. Does YouCaring share my personal information?
     

    No. We are committed to your privacy. Please see our privacy policy for more details.

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  • 1. How do you verify fundraiser legitimacy?
     

    Helpelderly has several safeguards in place to verify the legitimacy of fundraisers. Our staff works closely with organizers, beneficiaries, donors, and an extended network to ensure that fundraising campaigns are accurately represented. If suspicion is raised regarding a fundraiser, we investigate by requesting supporting evidence. If we find that a fundraiser is fraudulent or illegal, the fundraiser will be removed and barred.

    Thankfully, Helpelderly is a community of people who are dedicated to helping one another. As a result, our users watch for and flag posts they believe to be questionable.

    Despite our best efforts, Helpelderly cannot guarantee the full accuracy of every fundraiser that is posted. We recommend that you only donate to fundraisers when you feel confident about their cause and legitimacy.

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